Еще больше статей и много интересного на Яндекс ДзенВыберите наиболее подходящее слово.
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Who says this? |
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| 1. Can I help you? | |
| a) | The caller |
| b) | The operator |
| c) | The person who is receiving the call |
| 2. Can I speak to Ms Dupont, please? | |
| a) | The caller |
| b) | The operator |
| c) | The person who is receiving the call |
| 3. Who’s calling, please? | |
| a) | The caller |
| b) | The operator |
| c) | The person who is receiving the call |
| 4. This is Jane Coolimoor from Apex Industries. |
|
| a) | The caller |
| b) | The operator |
| c) | The person who is receiving the call |
| 5. One moment, please. | |
| a) | The caller |
| b) | The operator |
| c) | The person who is receiving the call |
| 6. Hold the line, please. | |
| a) | The caller |
| b) | The operator |
| c) | The person who is receiving the call |
| 7. Putting you through. | |
| a) | The caller |
| b) | The operator |
| c) | The person who is receiving the call |
| 8. I’m afraid she’s out of the office today. I’m replacing her. Can I help you? |
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| a) | The caller |
| b) | The operator |
| c) | The person who is receiving the call |
| 9. Can I take a message? | |
| a) | The caller |
| b) | The operator |
| c) | The person who is receiving the call |
| 10. Tricia Mellor speaking. | |
| a) | The caller |
| b) | The operator |
| c) | The person who is receiving the call |
