Окт 27, 2015

Упражнение: Телефонный разговор

Выберите наиболее подходящее слово.

Who says this?
Выберите правильный вариант

1. Can I help you?
a)The caller
b)The operator
c)The person who is receiving the call
2. Can I speak to Ms Dupont, please?
a)The caller
b)The operator
c)The person who is receiving the call
3. Who’s calling, please?
a)The caller
b)The operator
c)The person who is receiving the call
4. This is Jane Coolimoor from Apex
Industries.
a)The caller
b)The operator
c)The person who is receiving the call
5. One moment, please.
a)The caller
b)The operator
c)The person who is receiving the call
6. Hold the line, please.
a)The caller
b)The operator
c)The person who is receiving the call
7. Putting you through.
a)The caller
b)The operator
c)The person who is receiving the call
8. I’m afraid she’s out of the office
today. I’m replacing her. Can I help you?
a)The caller
b)The operator
c)The person who is receiving the call
9. Can I take a message?
a)The caller
b)The operator
c)The person who is receiving the call
10. Tricia Mellor speaking.
a)The caller
b)The operator
c)The person who is receiving the call