Выберите наиболее подходящее слово.
Who says this? |
|
1. Can I help you? | |
a) | The caller |
b) | The operator |
c) | The person who is receiving the call |
2. Can I speak to Ms Dupont, please? | |
a) | The caller |
b) | The operator |
c) | The person who is receiving the call |
3. Who’s calling, please? | |
a) | The caller |
b) | The operator |
c) | The person who is receiving the call |
4. This is Jane Coolimoor from Apex Industries. |
|
a) | The caller |
b) | The operator |
c) | The person who is receiving the call |
5. One moment, please. | |
a) | The caller |
b) | The operator |
c) | The person who is receiving the call |
6. Hold the line, please. | |
a) | The caller |
b) | The operator |
c) | The person who is receiving the call |
7. Putting you through. | |
a) | The caller |
b) | The operator |
c) | The person who is receiving the call |
8. I’m afraid she’s out of the office today. I’m replacing her. Can I help you? |
|
a) | The caller |
b) | The operator |
c) | The person who is receiving the call |
9. Can I take a message? | |
a) | The caller |
b) | The operator |
c) | The person who is receiving the call |
10. Tricia Mellor speaking. | |
a) | The caller |
b) | The operator |
c) | The person who is receiving the call |